Page 117 - Azerbaijan State University of Economics

THE JOURNAL OF ECONOMIC SCIENCES: THEORY AND PRACTICE, V.77, # 1, 2020, pp. 113-132

Table 1: Three categories of AI

Source: Gonfalonieri, 2019

In the first case, the AI solution focuses on improving and optimizing current
processes. These usually involve significant development and operational costs. In
the second case, which is similar to SaaS, we are talking about interacting with other
systems, such as CMR or ERP systems associating AI. The third case is the
expansion of existing AI tools within the company. In every case, the existence of
data is very important, but the companies do not need all the data, as they only have
to count on the ones that answer the question to the problems that exist. On the cost
side, when choosing an AI model, the costs must already be integrated into the
business model (Gonfalonieri, 2019).

Once the work teams have been set up, AI integration should begin in small steps, be
gradually rolled out to verify that the AI represents the expected value, and then,
after verification and feedback, be continually extended to AI technology across the
enterprise. It must be ensured that the new technology created does not replace the
daily routine, but complements it. Keep in mind that employees may think AI is
taking their jobs. Therefore, it is necessary to ensure that their scope and activities
are expanded so that the AI complements and facilitates the execution of the tasks
(Marvin and Horowitz, 2018).

According to Andrew Ng (2018), who is the chairman of Landing AI, for a
successful implementation, a pilot project must first be implemented within an easy-
to-implement project. Planning and merging teams is the second step, namely, the
collection of an expert team but with the help of external experts, of course. The
third step is to organize a comprehensive and detailed AI training for those affected.
As data collection and appropriate structure design are essential, the development of
an AI strategy is the next phase. Developing both internal and external
communication is essential for implementing a business model and strategy and for
proper interactions and cooperation.

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